DELIVERY SERVICES ARE RUNNING AS USUAL.

FAQ

How long does shipping take?

Shipping times will vary depending on your country and province. For more detailed country specific shipping info please see Shipping Policy.

We try our very best to fulfil all orders within the specified time-frames, if any circumstances arise that may affect shipping time-frame e.g. bad weather, courier delays, we will try our very best to inform you of these delays.

What do I do if I want to cancel my order?

Please contact our support team if you wish to cancel your order. Even if you have emailed to cancel your order we cannot always guarantee it will be cancelled before shipment. Once your order has been processed it cannot be cancelled and you will be responsible for the postage costs to return.

Will I receive an order notification?

Yes, you will receive an order confirmation email shortly after placing your order. Please ensure you check all details are correct, as once an order has been processed and shipped no details can be amended.

Please note, we cannot be held liable for any problems that occur during delivery if the wrong information has been given or inputted on the order by yourself the consumer. 

Which App do I need?

Please contact our support team for the correct app.

How do I charge the watch?

One of the great features of the watch is that you do not need a separate charger. Simply pull off the strap to reveal to two metal charging strips attached to the face of the watch.
 
Once this is done, plug into a wall USB charger (ensure metal charging strips are facing upwards in the USB slot) and the watch to begin charging, It can take a few minutes before the screen comes on, so be patient. If there is already some charge, the watch may vibrate for a few seconds, this is normal to signal the watch is charging.

How do I detach the strap from the face of the watch?

Grip each side of the face of the watch with your thumb and index finger. Then firmly pull the strap from the top of the strap in a straight motion (as close to the face as possible) do not pull from the bottom as this can damage the buckle and USB charging port.
Can I connect two bands to the same mobile device?

Only one band can be used with each mobile device.

What devices is the app compatible with?

Our apps are only compatible with mobile phone devices.

Are FourFit's tracker medical devices?

FourFit trackers are not medical devices. Please note wrist worn trackers can occasionally give inaccurate readings. If you have concerns regarding your health then please seek medical attention.

Is the FourFit water resistant?

Yes the FourFit Fitband and Mini are splash-proof. They will not tolerate being submerged, heavy rain, hot water, bath shower etc but a muddy game of football or getting caught in a light rain shower will not hurt your FourFit.

How does FourFit detect my heart rate?

Our fitness trackers use a green LED light to make the capillary veins in your wrist visible to the sensor on the underside of the strap which measures how fast your blood of pumping. This information is then interpreted as your heart rate, present at BPM on your band.

How often do I need to charge my FourFit?

Your FourFit will need charging when it runs out of battery. If you are buying for an occasion/gift that is a bit away, please ensure you check your FourFit at the time of delivery and the device doesn't go any longer than 28 days without a charge as leaving the battery sat unused can caused damage, and your return rights will be affected.

Does the Mini and Mini 2 measure sleep?

Yea the band automatically measures sleep between 9pm and 9am.

My order hasn't reach me yet, how do I track my order?

If you experience any delays with your delivery, please feel free to contact the courier direct or our support team at support@four.fit We ship as many orders as possible using a trackable service, if your order is sent using a trackable service the tracking number will be emailed to you once your shipping label has been generated.

If your item has not been sent using a trackable service, these usually take up to 14 working days to reach you, if the item has not reached you by working day 14, please contact us to get can this looked into. *please note, items can only be deemed as lost in transit when a minimum of 21 days after the item was posted has been reached.  

I have an issue with one of my devices, can I return the entire order?

Yes, please visit our returns centre to initiate an automated return. This is the fastest way to return a product.

https://kidsfitnesstrackers.returnscenter.com/ 

If you have made an order for multiples devices, the entire order can be returned within 28 days for a full refund. After the 30 day return period has closed, devices on the order cannot be returned for a refund. Warranties for the devices are treated separately and issues with one device does not entitle you for a replacement for a refund for the others on the order, only the device reported.

(ENSURE ALL ITEMS ARE CHECKED THEY ARE IN FULLY WORING ORDER WITHIN 30 DAYS OF PURCHASE. ANY ISSUES REPORTED AFTER 30 DAYS WILL NOT BE ENTITLED TO A REFUND ONLY A REPLACEMENT).

What is the best way to get in touch?

Email our Customer Care Team at support@four.fit or select the live chat button at the bottom of our page. 

We're open 10-5 Monday - Friday

x